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Return Policy

Return Policy for PMU Swag

Thank you for shopping with PMU Swag! We want you to be completely satisfied with your purchase, and we understand that sometimes a return may be necessary. Please review our Return Policy below:

  1. 30-Day Return Period We offer a 30-day return period for eligible items, starting from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

  2. Eligibility for Returns To be eligible for a return, the item(s) must meet the following criteria:

  • The item(s) must be in their original condition, unworn, and free from any signs of use or damage.

  • The item(s) must be accompanied by the original tags, packaging, and proof of purchase.

  1. Non-Returnable Items The following items are non-returnable:

  • Gift cards

  • Final sale or clearance items

  1. Return Process If you wish to return an eligible item, please follow these steps:

  • Contact our customer support within the 30-day return period to initiate the return process. You can reach us through the contact information provided on our website.

  • Provide the necessary details, including your order number, the item(s) you want to return, and the reason for the return.

  • Our customer support team will guide you through the return process and provide you with a return authorization if applicable.

  • Pack the item(s) securely in the original packaging, along with the provided return authorization (if applicable).

  • Ship the item(s) back to us using a trackable shipping service. Please note that the return shipping costs are the responsibility of the customer, except in cases where we shipped an incorrect or defective item.

  1. Refunds Once we receive and inspect the returned item(s), we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within a reasonable timeframe. Please note that the refund amount will exclude any original shipping charges, unless the return is due to our error.

  2. Exchanges If you would like to exchange an item for a different size, color, or design, please follow the return process mentioned above. Once we receive your return, we will process a refund for the returned item(s) and you can place a new order for the desired item(s) through our website.

  3. Damaged or Incorrect Items If you receive a damaged or incorrect item, please contact our customer support immediately. We will work with you to resolve the issue promptly and provide a replacement or refund, including any applicable return shipping costs.

  4. Contact Us If you have any questions or concerns regarding our Return Policy, please reach out to us through the contact information provided on our website. We are here to assist you and ensure your satisfaction with PMU Swag.

Please note that this Return Policy applies only to purchases made directly from PMU Swag. If you purchased our products through a third-party retailer, please refer to their respective return policy for assistance.

Last updated: [Date]

PMU Swag reserves the right to modify or update this Return Policy at any time without prior notice.

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